Refund & Cancellation Policy

1. Payment Processing via Razorpay

All purchases for SyncMusic Pro subscriptions (Weekly, Monthly, and Annual) or one-time license passes are processed securely through our integrated payment infrastructure powered by Razorpay.

Razorpay supports trusted payment options including UPI (Google Pay, PhonePe, Paytm, BHIM), major Credit & Debit cards, Net Banking, and digital wallets. All transactions, recurring auto-debit mandates, and payment receipts are governed by Razorpay and our direct billing desk.

2. 7-Day Money-Back Guarantee & Eligibility

We stand behind the performance of SyncMusic's sub-millisecond local audio synchronization protocol. If you experience technical limitations or are unsatisfied, you are entitled to a full refund within 7 days of your initial transaction under the following conditions:

• Technical Issues & Incompatibility: Inability to establish synchronized playback between your supported smartphones or Bluetooth speakers that our engineering support team cannot troubleshoot or resolve.
• Accidental Duplicate Charges: If network latency or a gateway timeout caused multiple debits for a single subscription plan.
• Unauthorized / Fraudulent Transactions: If your card or UPI account was utilized without your consent, subject to verification through Razorpay.

Note: Refund requests submitted after the 7-day period from transaction date are generally non-refundable, but you can cancel your subscription at any time to prevent future charges.

3. How Subscription Cancellations Work

You can cancel your SyncMusic Pro recurring subscription at any time without any cancellation fees, penalties, or questions asked. When you cancel:

• Your recurring auto-debit mandate via Razorpay will be cancelled immediately, ensuring you will never be charged for any subsequent billing cycle.
• You retain full, unrestricted access to all SyncMusic Pro features (unlimited multi-speaker mesh, 24-bit PCM lossless transmission, YouTube audio sync) until the end of your current prepaid billing cycle.
• When the prepaid period concludes, your account gracefully transitions to the SyncMusic Free Starter plan with zero data loss or penalty.

4. Step-by-Step: How to Cancel Your Subscription or Mandate

Because purchases are processed directly through Razorpay, you can cancel your recurring mandate through either of these methods:

5. How to Request a Refund

To request a refund under our 7-day policy, please contact our billing team with your transaction information:

Our billing desk reviews and processes refund requests within 24 to 48 business hours.

6. Settlement & Refund Timelines

Once a refund is initiated by our team, Razorpay automatically transmits the funds back to your original source of payment:

• UPI (Google Pay, PhonePe, Paytm, BHIM): 24 to 48 hours.
• Net Banking: 2 to 5 business days, depending on your bank's settlement schedule.
• Credit / Debit Cards: 5 to 7 business days, depending on your card issuer.

Once processed, a Razorpay Refund Reference Number (ARN / RRN) will be emailed to you for tracking with your financial institution.

7. Failed Deductions & Payment Disputes

If money was debited from your account or UPI handle but SyncMusic Pro was not activated (usually caused by an intermittent network drop during 3D Secure verification), Razorpay automatically reconciles and reverses the amount within 3 to 5 banking days.

If the amount does not reflect in your account within 5 business days, please email us at support@syncmusic.in with your bank reference or transaction timestamp, and our team will coordinate directly with Razorpay to expedite resolution.